shipping and logistics

BrightLink Shipping and Logistics | Shipping and Delivery Policy | UAE

BrightLink Shipping and Logistics is committed to providing our customers with efficient and reliable shipping and delivery services. This Shipping and Delivery Policy outlines our procedures and practices to ensure your orders are processed and delivered promptly and securely.

Shipping and Delivery Policy: BrightLink Shipping and Logistics | UAE

We offer shipping services to a wide range of destinations globally, including all major cities. Our extensive network allows us to deliver efficiently to numerous international locations.

Shipping Destinations

Orders are typically processed within 1-2 business days. Orders placed after 3 PM will be processed the next business day. Please note that processing times may be extended during peak seasons, weekends, holidays, or due to unforeseen circumstances.

Domestic Shipping

For shipments within the origin country, we offer a range of shipping options tailored to meet your needs. Delivery times for domestic shipping typically range from 1-3 business days, depending on the selected shipping method and destination.

International Shipping

We offer international shipping to a wide range of global destinations. Delivery times and costs for international shipments vary based on the destination and the selected shipping method. Please note that the recipient (shipper or consignee) is responsible for any government charges, customs fees, duties, taxes, or third-party service charges that may apply.

Shipping Methods and Delivery Times

Delivery times depend on the chosen shipping method, mode and destination:
Express Shipping (Air): 1-3 business days
Domestic Shipping (Land): 1-3 business days
Standard Shipping (Air): 3-5 business days
International Shipping: Varies by destination and method
Air Freight: 1-10 business days
Land Freight: 3-15 business days
Please note that delivery times may be affected by factors beyond our control, such as customs clearance and local delivery conditions.

Shipping Costs

Shipping costs are based on the weight and dimensions of your package, as well as the destination. A detailed shipping cost (Freight and Services Charge) will be included in your quote before you finalize your shipment. Any additional government, third-party, or other service charges incurred will be clearly itemized in your invoice.

Tracking and Support

Once your order has been shipped, you will receive a confirmation email with tracking information within 1 to 3 working days. You can track your shipment using the tracking number provided on our website or through the carrier’s website. For any issues or inquiries, our customer support team is available to assist you.

Insurance

For added peace of mind, we offer shipping insurance options to protect your order against loss or damage during transit. You can select the insurance option prior to shipping to ensure your shipment is covered. Please note that BrightLink Shipping and Logistics will not be responsible for damage or loss resulting from improper packing by the customer, or for damage that occurs outside of our control.

Customs, Duties, and Taxes

For international shipments, the recipient is responsible for any customs fees, duties, or taxes that may apply. These charges are not included in the shipping costs and must be paid upon delivery or at the time of customs clearance.

Delivery Issues

If you encounter any issues with your delivery, such as delays, damaged packages, or missing items, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Returns and Exchanges

Please refer to our Returns and Exchanges Policy for information on how to return or exchange an item.

Contact Us | UAE

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:

BrightLink Shipping and Logistics
Dubai, UAE

Email: info@brightlinkcargo.com

Thank you for choosing BrightLink Shipping and Logistics. We look forward to serving you.

Effective Date: 2014

Experience Reliable Shipping Services Today!

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